Warranty Policy

Gardenjoy One-Year Warranty 

At Gardenjoy, we take pride in the quality and durability of our products. Each Gardenjoy product is meticulously crafted to provide you with years of reliable use. Additionally, we offer a one-year warranty service for all Gardenjoy products purchased exclusively through this website ( gardenjoytool.com ) from the date of purchase.

If you believe your Gardenjoy product is experiencing a warranty-related issue, please contact our customer service team at contact@gardenjoytool.com within the warranty period. Our team will guide you through the warranty claim process.

We encourage you to read the warranty terms and procedures below for detailed information.

 

Warranty Coverage

Covered:

  • Any defects in materials and workmanship under normal usage conditions for Gardenjoy products purchased directly from our website.
 
Not Covered:
  • Items that have expired their warranty period.
  • Products purchased through channels other than our official website, second-hand or resold products.
  • Products without adequate proof of purchase.
  • Damages to the product caused by misuse, abuse, unauthorized modifications or repairs, accidents, improper installation, or use not by the product instructions, including, but not limited to improper storage, dropping, exposure to extreme conditions, and improper operation.

    Claim Procedure
    • If you believe your Gardenjoy product is experiencing a warranty-related issue, please contact our customer service team at contact@gardenjoytool.com within the warranty period.
    • You must provide sufficient proof of purchase (order screenshot or order number) and provide a detailed description and supporting evidence of the product's defects or malfunctions, such as pictures or videos.
    • For quality-related warranty claims, the product will be replaced with an equivalent new item (if available). If unable to provide a replacement, Gardenjoy will offer a full refund.
    • The collection of the original product and delivery of the replacement will be covered by Gardenjoy, and customers will not incur any charges.

     

    If you have any questions about our warranty, contact our customer service team at contact@gardenjoytool.com