Before You Buy
you can first read the following policies for general information
Payment
We offer the following payment methods at the moment：
Pay With Credit/Debit Card
The available credit card options are listed above. The credit card companies listed above are the most commonly used credit cards on this website. Do not worry if your credit card company is not listed, we encourage you to go ahead and make the purchase.
Please note that Gardenjoy does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
Pay With PayPal
When placing an order with PayPal, you will be directed to the PayPal payment page. Here, you can confirm your payment by logging in with your PayPal username and password. Even if you don't have a PayPal account, you can proceed by selecting "Pay with Debit/Credit Card." You'll then be redirected to a secure page to enter your credit card information or complete the payment securely via PayPal.
Pay With Apple/Google Pay
When placing an order with Apple/Google Pay, you'll be redirected to the Apple/Google Pay payment page. Confirm your payment by logging in with your Apple/Google Pay username and password.
Gift Card
At checkout, you have the option to apply a gift card to your order. Please note that only one coupon can be used at a time. Enter the code and click "apply" to automatically adjust your order total with the discount. If you don't click "apply" before proceeding with checkout, the order total won't reflect the discount.
If you have any questions about payment, please feel free to contact us at Email: contact@gardenjoytool.com.
Shipping & Orders
We sincerely appreciate your choice of Gardenjoy for your gardening needs. Ensuring your satisfaction is our top priority, and we are committed to delivering a seamless shopping experience with clear and efficient delivery services.
Free Shipping
We offer free standard shipping on all orders. Please refer to the information below to learn about the shipping details you need.
Shipping Time
- We strive to process all orders within 24 hours on business days and arrange shipment within three business days. Please note that orders placed on Saturdays, Sundays, or holidays, as well as those deemed to have potential fraud risks, may experience delays.
- Depending on your specific location, the estimated shipping time is generally 3 to 7 business days (excluding order processing and dispatch time). Additionally, extra time may be required during holiday promotions or adverse weather conditions.
Shipping Regions
At this time, Gardenjoy only provides delivery services within the United States, excluding the regions of Hawaii and Alaska.
PS: Gardenjoy cannot deliver shipments to PO Boxes, or APO/FPO addresses.
Order Tracking
When your order is shipped, you will receive a shipping confirmation email containing tracking details. Click on the 'Tracking Number' link to access the tracking information. Alternatively, you can log into your account on the official Gardenjoy website, navigate to the 'Support' menu, and select 'Order Tracking.' Enter your order number and email, or logistics tracking number, to obtain real-time shipping information.
If you have any further questions, please feel free to reach out to our customer service team at contact@gardenjoytool.com.
Refunds & Returns
30-Day Money Back Guarantee! Gardenjoy is committed to providing you with the most satisfying after-sales service!
We're confident you'll be satisfied with Gardenjoy products. However, if they don't meet your expectations, please let us know within 30 days of your purchase, and we'll gladly provide a full refund. Here are the specific requirements and processes for returns and refunds. Please read carefully:
Return Instructions
- Return requests must be submitted to Gardenjoy customer service within 30 days of purchase. Please note that the 30-day period starts from the date of purchase, not the date of shipment or delivery.
- Customers have the right to cancel their orders within 24 hours after placing them. However, if your order has been uploaded to the system and prepared for packaging and shipping within 24 hours, it cannot be cancelled. For orders that have already been shipped, Gardenjoy does not refund the initial shipping fees or processing fees.
- Returns and refunds are only applicable to products purchased directly through our website ( gardenjoytool.com )
Return Process
- If you find any defective/damaged/incorrect items upon receiving the product, Please contact us at contact@gardenjoytool.com with your purchase proof (order screenshot or order number) and clear photos or videos of the product.
- Once we verify the product information, we will immediately email you a return label, and you won't need to cover the shipping costs.
- You can choose either doorstep pickup or drop off the product at the appropriate service center for the carrier yourself. Please note that doorstep pickup service is only available on weekdays. Ensure someone is available at home when the courier arrives and allow sufficient time for the pickup arrangement.
- Please pack the product to be returned securely and ensure its condition matches the state in which you received it, preferably in the original Gardenjoy
- Please attach the return label to the package to ensure faster processing of your refund once we receive the product. Please note that if your order consists of multiple packages for return, you must affix the corresponding return label to the outer packaging of each package to ensure the correct processing of a full refund.
NOTE: If you request a return for subjective reasons such as dislike or change of mind, and there is no issue with the product quality, you will be responsible for the return shipping costs (specific cost depends on the courier company you choose). We will email you the return address, please do not send returns to the address on the package directly. After you ship the product, please email us the carrier and tracking number. This will help us promptly receive the package and process your refund.
Refund Procedure
- We typically process return requests within 1-2 days, but there might be delays during peak seasons and holidays.
- Returned items usually take about 3-7 days to reach our warehouse, depending on your location and weather conditions.
- Upon arrival at the warehouse, our staff will inspect the items to ensure they meet the return criteria and check if the returned Gardenjoy products and quantities are correct. This process takes approximately 3-7 business days, with potential delays during peak seasons and holidays.
- Once the return inspection is successful, we will promptly issue your refund. It may take up to 72 hours for the bank to deposit the funds into your account.
Therefore, the entire process for the refund to reach your account, starting from the day you ship the return, may take one to four weeks. The specific duration depends on factors such as your location, weather conditions, the volume of packages to be processed, and any unexpected situations during holidays.
E-mail:contact@gardenjoytool.com
Telephone:(+1) 410-905-7063
Return Address:5625 Challenge Dr, suite 104, Memphis, TN 38115
Warranty
Gardenjoy One-Year Warranty
At Gardenjoy, we take pride in the quality and durability of our products. Each Gardenjoy product is meticulously crafted to provide you with years of reliable use. Additionally, we offer a one-year warranty service for all Gardenjoy products purchased exclusively through this website ( gardenjoytool.com ) from the date of purchase.
If you believe your Gardenjoy product is experiencing a warranty-related issue, please contact our customer service team at contact@gardenjoytool.com within the warranty period. Our team will guide you through the warranty claim process.
We encourage you to read the warranty terms and procedures below for detailed information.
Warranty Coverage
Covered:
- Any defects in materials and workmanship under normal usage conditions for Gardenjoy products purchased directly from our website.
Not Covered:
- Items that have expired their warranty period.
- Products purchased through channels other than our official website, second-hand or resold products.
- Products without adequate proof of purchase.
- Damages to the product caused by misuse, abuse, unauthorized modifications or repairs, accidents, improper installation, or use not by the product instructions, including, but not limited to improper storage, dropping, exposure to extreme conditions, and improper operation.
Claim Procedure
- If you believe your Gardenjoy product is experiencing a warranty-related issue, please contact our customer service team at contact@gardenjoytool.com within the warranty period.
- You must provide sufficient proof of purchase (order screenshot or order number) and provide a detailed description and supporting evidence of the product's defects or malfunctions, such as pictures or videos.
- For quality-related warranty claims, the product will be replaced with an equivalent new item (if available). If unable to provide a replacement, Gardenjoy will offer a full refund.
- The collection of the original product and delivery of the replacement will be covered by Gardenjoy, and customers will not incur any charges.
If you have any questions about our warranty, contact our customer service team at contact@gardenjoytool.com
We offer the following payment methods at the moment：
Pay With Credit/Debit Card
The available credit card options are listed above. The credit card companies listed above are the most commonly used credit cards on this website. Do not worry if your credit card company is not listed, we encourage you to go ahead and make the purchase.
Please note that Gardenjoy does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
Pay With PayPal
When placing an order with PayPal, you will be directed to the PayPal payment page. Here, you can confirm your payment by logging in with your PayPal username and password. Even if you don't have a PayPal account, you can proceed by selecting "Pay with Debit/Credit Card." You'll then be redirected to a secure page to enter your credit card information or complete the payment securely via PayPal.
Pay With Apple/Google Pay
When placing an order with Apple/Google Pay, you'll be redirected to the Apple/Google Pay payment page. Confirm your payment by logging in with your Apple/Google Pay username and password.
Gift Card
At checkout, you have the option to apply a gift card to your order. Please note that only one coupon can be used at a time. Enter the code and click "apply" to automatically adjust your order total with the discount. If you don't click "apply" before proceeding with checkout, the order total won't reflect the discount.
If you have any questions about payment, please feel free to contact us at Email: contact@gardenjoytool.com.
We sincerely appreciate your choice of Gardenjoy for your gardening needs. Ensuring your satisfaction is our top priority, and we are committed to delivering a seamless shopping experience with clear and efficient delivery services.
Free Shipping
We offer free standard shipping on all orders. Please refer to the information below to learn about the shipping details you need.
Shipping Time
- We strive to process all orders within 24 hours on business days and arrange shipment within three business days. Please note that orders placed on Saturdays, Sundays, or holidays, as well as those deemed to have potential fraud risks, may experience delays.
- Depending on your specific location, the estimated shipping time is generally 3 to 7 business days (excluding order processing and dispatch time). Additionally, extra time may be required during holiday promotions or adverse weather conditions.
Shipping Regions
At this time, Gardenjoy only provides delivery services within the United States, excluding the regions of Hawaii and Alaska.
PS: Gardenjoy cannot deliver shipments to PO Boxes, or APO/FPO addresses.
Order Tracking
When your order is shipped, you will receive a shipping confirmation email containing tracking details. Click on the 'Tracking Number' link to access the tracking information. Alternatively, you can log into your account on the official Gardenjoy website, navigate to the 'Support' menu, and select 'Order Tracking.' Enter your order number and email, or logistics tracking number, to obtain real-time shipping information.
If you have any further questions, please feel free to reach out to our customer service team at contact@gardenjoytool.com.
30-Day Money Back Guarantee! Gardenjoy is committed to providing you with the most satisfying after-sales service!
We're confident you'll be satisfied with Gardenjoy products. However, if they don't meet your expectations, please let us know within 30 days of your purchase, and we'll gladly provide a full refund. Here are the specific requirements and processes for returns and refunds. Please read carefully:
Return Instructions
- Return requests must be submitted to Gardenjoy customer service within 30 days of purchase. Please note that the 30-day period starts from the date of purchase, not the date of shipment or delivery.
- Customers have the right to cancel their orders within 24 hours after placing them. However, if your order has been uploaded to the system and prepared for packaging and shipping within 24 hours, it cannot be cancelled. For orders that have already been shipped, Gardenjoy does not refund the initial shipping fees or processing fees.
- Returns and refunds are only applicable to products purchased directly through our website ( gardenjoytool.com )
Return Process
- If you find any defective/damaged/incorrect items upon receiving the product, Please contact us at contact@gardenjoytool.com with your purchase proof (order screenshot or order number) and clear photos or videos of the product.
- Once we verify the product information, we will immediately email you a return label, and you won't need to cover the shipping costs.
- You can choose either doorstep pickup or drop off the product at the appropriate service center for the carrier yourself. Please note that doorstep pickup service is only available on weekdays. Ensure someone is available at home when the courier arrives and allow sufficient time for the pickup arrangement.
- Please pack the product to be returned securely and ensure its condition matches the state in which you received it, preferably in the original Gardenjoy
- Please attach the return label to the package to ensure faster processing of your refund once we receive the product. Please note that if your order consists of multiple packages for return, you must affix the corresponding return label to the outer packaging of each package to ensure the correct processing of a full refund.
NOTE: If you request a return for subjective reasons such as dislike or change of mind, and there is no issue with the product quality, you will be responsible for the return shipping costs (specific cost depends on the courier company you choose). We will email you the return address, please do not send returns to the address on the package directly. After you ship the product, please email us the carrier and tracking number. This will help us promptly receive the package and process your refund.
Refund Procedure
- We typically process return requests within 1-2 days, but there might be delays during peak seasons and holidays.
- Returned items usually take about 3-7 days to reach our warehouse, depending on your location and weather conditions.
- Upon arrival at the warehouse, our staff will inspect the items to ensure they meet the return criteria and check if the returned Gardenjoy products and quantities are correct. This process takes approximately 3-7 business days, with potential delays during peak seasons and holidays.
- Once the return inspection is successful, we will promptly issue your refund. It may take up to 72 hours for the bank to deposit the funds into your account.
Therefore, the entire process for the refund to reach your account, starting from the day you ship the return, may take one to four weeks. The specific duration depends on factors such as your location, weather conditions, the volume of packages to be processed, and any unexpected situations during holidays.
E-mail:contact@gardenjoytool.com
Telephone:(+1) 410-905-7063
Return Address:5625 Challenge Dr, suite 104, Memphis, TN 38115
Gardenjoy One-Year Warranty
At Gardenjoy, we take pride in the quality and durability of our products. Each Gardenjoy product is meticulously crafted to provide you with years of reliable use. Additionally, we offer a one-year warranty service for all Gardenjoy products purchased exclusively through this website ( gardenjoytool.com ) from the date of purchase.
If you believe your Gardenjoy product is experiencing a warranty-related issue, please contact our customer service team at contact@gardenjoytool.com within the warranty period. Our team will guide you through the warranty claim process.
We encourage you to read the warranty terms and procedures below for detailed information.
Warranty Coverage
Covered:
- Any defects in materials and workmanship under normal usage conditions for Gardenjoy products purchased directly from our website.
Not Covered:
- Items that have expired their warranty period.
- Products purchased through channels other than our official website, second-hand or resold products.
- Products without adequate proof of purchase.
- Damages to the product caused by misuse, abuse, unauthorized modifications or repairs, accidents, improper installation, or use not by the product instructions, including, but not limited to improper storage, dropping, exposure to extreme conditions, and improper operation.
Claim Procedure
- If you believe your Gardenjoy product is experiencing a warranty-related issue, please contact our customer service team at contact@gardenjoytool.com within the warranty period.
- You must provide sufficient proof of purchase (order screenshot or order number) and provide a detailed description and supporting evidence of the product's defects or malfunctions, such as pictures or videos.
- For quality-related warranty claims, the product will be replaced with an equivalent new item (if available). If unable to provide a replacement, Gardenjoy will offer a full refund.
- The collection of the original product and delivery of the replacement will be covered by Gardenjoy, and customers will not incur any charges.
If you have any questions about our warranty, contact our customer service team at contact@gardenjoytool.com
Shopping
Do you offer wholesale？
Gardenjoy is a dedicated online retail store, and currently, this website is the only platform through which we directly sell to customers. However, if you have wholesale inquiries, we welcome you to email us for further information: contact@gardenjoytool.com
Is there a discount available for bulk orders placed at once?
If you need to place a large order for our products, please contact us via email: contact@gardenjoytool.com. We will do our best to provide you with the most favorable discounts based on your order quantity.
Can I cancel or modify my order?
If your order has not been processed and uploaded to our warehouse for packaging, we can cancel or modify the information in your order for you. Therefore, please contact us as soon as possible after placing the order and provide your order number and email address. If your order has already been processed and packaged for shipment, you can follow our return process after receiving the goods.
Can i use more than one discount code at the same time?
Different discount codes may have various usage rules. Some discount codes may be mutually exclusive, while some codes can be used simultaneously within the same order. If you encounter any issues during usage, please feel free to contact us at any time.
What should I do if I forget to apply a discount during the purchase?
You can promptly send your discount code along with your order number and email to our customer service team: contact@gardenjoytool.com. Once verified, we will promptly assist you in resolving the issue.
Can I choose a specific delivery time?
Unfortunately, we cannot guarantee a specific delivery date. The delivery will be based on the estimated time provided by the shipping carrier.
How can I stay informed about the latest promotions on the website?
We are always updating the current promotions on the homepage of our website. You can also sign up to be a member of our Gardenjoy family, so you will receive timely notifications of any latest Gardenjoy exclusive news and promotional events through email.
Installation
What is the appropriate installation height for the garden hose reel?
The installation height does not affect the functionality of the product, but it does impact the comfort during use Therefore, we recommend a generally suitable installation height of 2.6 ft. You can also adjust the height based on your specific needs or height, aligning it approximately with your shoulders or eye level, ensuring a more comfortable and convenient use.
Can it be installed on wooden posts or wooden door panels, besides outdoor walls?
Yes, our garden hose reel can be installed on wooden posts or boards, provided that the wooden posts and boards have sufficient thickness and sturdiness.
What are the dimensions of the installation screws?
Our bolt dimensions are M6×60mm, and the expansion screw has a length of 50mm, an inner diameter of 8mm, and an outer diameter of 10.4mm. If you have any further questions, feel free to consult our product manual or reach out to our customer service team: contact@gardenjoytool.com
Use & Care
Can the retractable hose reels be left outdoors for an extended period?
Although our product is made of durable materials, we sincerely advise you to place the product indoors or in a shaded area whenever possible. Avoid prolonged exposure to extreme environmental conditions, as it may affect the product's lifespan. Continuous exposure to high temperatures and direct sunlight could lead to fading and internal wear and tear.
How should the machine be maintained and stored during the winter?
We recommend that you store your retractable hose reel properly during the winter, as this will help increase its lifespan. First, make sure you empty the remaining water in the machine to avoid internal freezing of the water pipes in a cold environment. Secondly, make sure the hose is retracted to the designated position and properly coiled to store the lead-in hose. Finally, please place the product indoors and wrap it with a soft cloth to prevent accidental scratches and damage.
How should the machine be cleaned?
When cleaning the product casing and hose, just wipe it gently with a damp cloth. No need to rinse with water, which is convenient and quick.
Is there a significant difference in water pressure between a 1/2-inch hose and a 5/8-inch hose?
The 5/8-inch hose can provide stronger water pressure than the 1/2-inch hose, but the 1/2-inch hose is still fully capable of meeting your daily needs.
Can I replace the nozzle?
Yes, we provide each retractable hose reel set with two nozzles: a 10-pattern nozzle and a garden hose nozzle. You can freely interchange them based on your needs. If you wish to replace them with nozzles from other brands, just ensure they are the appropriate size. However, we strongly recommend using the original nozzles for optimal performance.
Can I replace the hose?
Yes, you can replace the lead-in hose for these six models of hose reels: GRBP/GROP5865, GRBP/GROP5890, and GRBP/GROP12130.
What should I do if there is a leak at the interface?
If you notice any water leakage after connecting the hose and starting to use it, you can first check whether the connections at the interfaces are correct and secure. Additionally, inspect if there are sealing gaskets at the interfaces. You may also apply some sealant to the connections to prevent leaks. If you find any cracks, holes, or other damages to the hose itself, please contact our customer service team promptly within the warranty period: support@gardenjoy.com, and we will actively assist you in resolving the issue.
Can I hook up hot water to it?
Our retractable hose reel's hose can be used in temperatures ranging from -10°F to 120°F. However, we still strongly recommend connecting it to cold or lukewarm water for usage. High water temperatures may increase internal pressure, impacting the machine's lifespan or posing certain risks.